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Review Highlights
“With the benefit of Rich's care and expertise, my trusty Thinkpad is back, and just about as good as new.” in 150 reviews
“I ultimately decided to purchase a new laptop because the risks for my laptop were not really worth it.” in 9 reviews
“honest, patient, humble, kind, and above all, extremely knowledgeable about all things tech.” in 7 reviews
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About the Business
Business owner information
Rich A.
My skills include laptop computer repairs of every sort, such as virus and malware removal, hardware upgrades (memory, hard disk, DVD burner, internal and external wireless adapters), performance optimization, and hardware repairs (laptop power jack, LCD screen, keyboard, power supply), wireless networking, DSL/U-Verse/Cable setup, Windows Vista, Windows 7 and 8, and Windows 10 installation and configuration. I also offer new computer setup with data migration services. One of my favorite services is to take a slow-running laptop and return it running 5X faster or more after upgrading it to a solid-state drive. I have relatively less Apple MacBook experience, but can perform basic hardware repair and upgrades.
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Overall rating
192 reviews
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- Brittney D.Outer Mission, Daly City, CA021Mar 7, 2024
They are so so convenient with prices you won't regret! I now have my 3 favorite devices fixed and they were so nice! Wonderful customer service and very quick to complete my repairs. I can't tell you enough just how great these guy's are and look forward to using them again in the future! Thanks so much!
Helpful 0Thanks 0Love this 0Oh no 0 - Debbie N.San Francisco, CA2461Aug 29, 2023
I contacted this business a few times ands the response is terrible. When I finally got a response he said that he was semi-retired and wasn't working
Helpful 0Thanks 0Love this 0Oh no 0 - Sailor C.San Francisco, CA030Jul 30, 2023
I'm so glad that I found Rich and Grey Matter Technical services! I decided to make another attempt to bring back to life a not too old laptop that was rendered inoperable by an automated Microsoft OS update...that another technical service was unable to resolve. I did not want use a big box store service and relied on a yelp search and reviews to try out GMT..
I'm lucky to have found someone so honest and trustworthy, also offering reasonable fees.Helpful 0Thanks 0Love this 0Oh no 0 - May 11, 2023
Best laptop repair service! And best price! I can't say enough good things about Rich (owner of the business). I had a little accident and spilled water all over my laptop and it wouldn't turn on anymore. Rich said he could repair my laptop by replacing some parts and recover all the data or he gave me the other option to buy another brand new laptop and he would transfer all the data for me. I decided to buy a new laptop as my laptop was very dated. Rich then gave me various laptop brand suggestions with different specs that would fit my needs. He spent many hours discussing different options for laptops without even charging me! He's very responsive and does thorough research on alternative options for you so that you can save money! He did not make any profit from all the suggestions he gave. He only charged me for the service and parts! You need to contact Rich next time you have issues with your laptop!
Helpful 1Thanks 0Love this 0Oh no 0 - Ml B.San Francisco, CA06Dec 5, 2023
Rich fixed my ancient T520 thinkpad laptop when the fan motor died - locating and ordering the necessary arts. A few months later, I asked him his advice for purchasing a new laptop essentially out of the blue. A friend of mine had told me to get one of two very high-end models; he very carefully talked me though exactly how I used my laptop - including thinking about keyboard configurations and temperature concerns I hadn't considered. I realized that the video capabilities could actually be a detriment for me, and looked into additional models. I made a smarter decision and saved money!
Helpful 0Thanks 0Love this 0Oh no 0 - Wilson L.San Francisco, CA0237Aug 29, 2023
This was one of several places I contacted regarding my Dell laptop problem. Although I ultimately was able to correct the malfunction myself (blue screen of death), Richard was a tremendous help and even offered some free advice on how to analyze and solve the problem. It was a real pleasure to communicate with him. I would have no qualms about contacting him again in the future should the need arise and would highly recommend him to friends. 5-stars for sure!
Helpful 1Thanks 0Love this 0Oh no 0 - D C.Temecula, CA28Jul 28, 2022
So I bought a new monitor, should've been a plug and play situation but sadly I plugged and monitor couldn't detect a signal from my computer. Called the manufacturer, spent over an hour talking to a rep and, in the end, we concluded that it's not the monitor but my desktop's HDMI port that's the issue.
So I decide to call around local computer repair shops and Rich at Grey Matter Tech Services picked up. He told me that unfortunately he's only working on laptop sized computers. However, he asked what my issue was and within about 2 sentences he had it figured out. Texted him a few pics of the back of my computer, he told me what to do right over the phone and now my monitor's working as intended.
Rich is super knowledgeable, friendly and patient. He really wants to help people out. Totally recommend his services!Helpful 0Thanks 0Love this 1Oh no 0 - Geoffrey G.San Francisco, CA1273Aug 24, 2022
Rich wasn't able to help me out, but pointed me in the right direction and gave me money-saving advice.
Helpful 0Thanks 0Love this 0Oh no 0 - Valerie-Anne ..San Francisco, CA01Mar 24, 2023
Rich was super helpful and spent time sharing his knowledge with me. He was very kind and patient. Thanks to him my computer works perfectly now. Excellent customer service. Highly recommend.
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